Shipping & Delivery

Free UK Delivery

We know you want your order quickly, so we make fast dispatch a priority.

Order before 12 noon Monday–Friday for same-day dispatch.

Orders placed after 12 noon will normally be dispatched on the next working day. Orders placed at weekends or on Bank Holidays will be dispatched on the next working day.

UK Delivery Options

Royal Mail Tracked 48 – FREE
Estimated delivery: 2–3 working days.

Royal Mail Tracked 24 – £1.95
Estimated delivery: 1–2 working days.

Working days are Monday to Friday, excluding Bank Holidays. Delivery times are estimates and may occasionally be affected by delays within the delivery network.

Jersey, Guernsey & Isle of Man

We also offer tracked delivery to Jersey, Guernsey and the Isle of Man. Orders placed before 12 noon Monday–Friday are dispatched the same working day.

Delivery times to these locations can vary, so the mainland UK delivery estimates shown above do not apply.

Larger Items & Alternative Couriers

Depending on the size, weight or stock location of an item, we may use an alternative delivery service such as DPD, DX or Amazon Logistics. This allows us to use the most appropriate delivery service for your order.

Incorrect or Incomplete Addresses

Orders will be sent to the delivery address provided when your order is placed. Please check that your address is complete and correct before completing checkout.

If an order cannot be delivered because the address provided was incorrect or incomplete, it will usually be returned to us. Once returned, we can resend the order for a £4.95 postage charge. Alternatively, we can issue a refund less £4.95 to cover the original postage and handling costs.

If an incorrectly addressed parcel is not returned to us, we are unable to provide a free replacement.

Delivery Delays

We work hard to dispatch orders promptly and use reliable tracked delivery services. However, delivery times are estimates and, on rare occasions, delays may occur due to circumstances outside our reasonable control.

We cannot be held responsible for loss or damage resulting from an unavoidable delay in shipping or delivery, except where the delay is caused by our negligence or where your statutory rights apply.

Orders Containing Multiple Items

If you order more than one product, your order will normally be sent together. On rare occasions, items may be dispatched separately and arrive at different times, particularly where products are held at different stock locations or are being sent directly by a supplier.

For example, a replacement part may occasionally be dispatched separately from a vacuum cleaner.

Direct From Supplier Deliveries

From time to time, an item may be dispatched directly from one of our suppliers or manufacturers. This may be due to stock availability, the size of the product or simply because direct dispatch will get your order to you more quickly.

Supplier-direct orders may be delivered by services including Royal Mail, DPD, UPS, DX or Amazon Logistics. Our usual terms and returns policy still apply to these orders.

International Delivery

We offer tracked international delivery to a growing range of destinations worldwide, including the Republic of Ireland, Europe, USA, Canada, Australia, New Zealand and selected countries in Asia, the Middle East and elsewhere.

Available destinations and delivery charges are shown at checkout. International postage is calculated according to the destination and total weight of the order.

International orders are normally sent using Royal Mail International Tracked. Estimated delivery times vary by destination and are displayed at checkout.

International Delivery Times

International delivery times are estimates rather than guaranteed delivery dates.

International parcels can occasionally be delayed by customs processing, local postal services, adverse weather or other circumstances outside our reasonable control. A parcel arriving later than the estimated delivery time does not necessarily mean that it has been lost.

Royal Mail does not normally accept a loss claim for an International Tracked parcel until 20 working days after the expected delivery date for European destinations, or 25 working days after the expected delivery date for destinations outside Europe.

If your tracking has not updated or your parcel has not arrived within the expected delivery time, please contact us and we will be happy to check the tracking and assist where possible.

If a parcel reaches Royal Mail's lost-item timeframe and has still not been delivered, we can investigate and, where appropriate, arrange a replacement or refund.

Please note: delivery to the United States is currently paused due to recent changes to US import duties and postal charges.

Duties & Import Taxes

How import taxes and customs duties are handled depends on the destination.

For destinations where duties and import taxes are collected at checkout, the applicable amount will be shown during checkout. These orders are sent using a Delivered Duties Paid (PDDP/DDP) service so that the recipient should not normally be required to pay additional import taxes or customs duties when the parcel arrives.

For destinations where duties and import taxes are not collected at checkout, any import VAT, sales tax, customs duty, clearance charge or other import fee imposed by the destination country is the responsibility of the recipient.

The applicable arrangement will also be indicated in the international delivery option shown at checkout.

Duties and import taxes calculated at checkout are estimates based on information including the value of the order, product classification, country of origin and destination. Customs authorities make the final assessment and, in exceptional circumstances, additional charges may apply.

Customs Information

International shipments require customs information. We provide the necessary product description, value, country of origin and customs classification with the shipment.

We are unable to declare an incorrect value, alter customs information or describe a commercial order as a gift in order to reduce import charges.

International Product Availability

Not all products are available for delivery to every country.

Product availability may be restricted according to destination, particularly for complete vacuum cleaners, motors, voltage-specific electrical components and other products that may be unsuitable for use in certain countries.

Customers are responsible for checking that the product ordered is suitable for their vacuum cleaner and, where relevant, compatible with the electrical voltage and specifications used in their country.

Please check your vacuum cleaner model number and the compatibility information within the product listing before ordering. If you are unsure whether a part is suitable, please contact us before placing your order.

International Tracking

Tracking information will be provided for international orders so that you can follow the progress of your parcel.

Once a parcel reaches its destination country, tracking and final delivery may be handled by the local postal or delivery service.

Please be aware that customs processing can occasionally result in periods where tracking does not update while the parcel is awaiting clearance.